EMAIL

marketing@leadgenerationdj.com

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(231) 751-7289

FAQ

1. What is medical billing and coding?

Medical billing and coding involve converting patient health information into standardized codes for insurance claims and billing purposes. This process ensures accurate billing and reimbursement for healthcare providers.

2. Why should I outsource my medical billing and coding services?

Outsourcing helps reduce administrative burdens, increase accuracy, improve cash flow, and allow healthcare providers to focus on patient care. It also ensures compliance with regulatory requirements and reduces operational costs.

3. How does outsourcing work?

After signing a service agreement, you provide us with patient and procedure data. Our team handles coding, claim submission, follow-ups, and reporting while keeping you updated on the process.

4. What types of practices do you serve?

We work with various healthcare providers, including small clinics, large hospitals, specialty practices, and multi-specialty groups

5. What services do you offer?

  • Medical billing
  • Medical coding
  • Claims submission and follow-up
  • Denial management
  • Patient billing and support
  • Revenue cycle management (RCM)
  • Credentialing services
  • Reporting and analytics

6. Do you handle insurance claims for all payers?

Yes, we handle claims for all major insurance carriers, Medicare, Medicaid, and private payers.

7. Can you handle specialty-specific billing?

Yes, our team has expertise in billing and coding for various specialties, including cardiology, dermatology, radiology, orthopedics, and more.

8. Do you provide coding audits?

Yes, we conduct regular coding audits to ensure accuracy, compliance, and optimal reimbursements.

9. How do you handle claim denials?

Our denial management team reviews the reasons for denials, corrects errors, and resubmits claims promptly to minimize revenue loss.

10. How do you ensure data security?

We use secure servers, encrypted data transfer, and comply with HIPAA regulations to ensure the confidentiality and security of patient information.

11. Are your services HIPAA-compliant?

Yes, we strictly adhere to all HIPAA regulations to protect patient health information.

12. What measures do you take to avoid errors in coding and billing?

We employ certified coders, conduct regular training, and use advanced billing software to minimize errors.

13. Can I audit the work you do for us?

Absolutely. We maintain transparency and provide detailed reports, allowing you to audit our work at any time.

14. How much does your service cost?

Our pricing is tailored to your practice size, claim volume, and specific service needs. We offer competitive rates with no hidden fees.

15. Do you charge based on a percentage of collections or a flat fee?

We provide flexible pricing models, including percentage-based or flat-rate options, depending on your preference.

16. .What is the minimum contract period?

We offer customizable agreements to fit your needs, including short-term and long-term options.

17. Are there any setup fees?

Setup fees may vary depending on the size of your practice and the services required. Please contact us for a detailed quote.

18. How long does it take to start the service after signing up?

Typically, it takes 1–2 weeks to complete onboarding and begin processing your claims.

19. Will I have a dedicated account manager?

Yes, we assign a dedicated account manager to ensure seamless communication and personalized support.

20. What software do you use for billing and coding?

We use industry-leading billing software compatible with most practice management and EHR systems.

21. Do you provide regular reports?

Yes, we provide detailed monthly reports on claim submissions, reimbursements, denials, and overall financial performance.

22. How can I contact your team for support?

You can reach us via phone, email, or our secure client portal. We offer 24/7 support for urgent issues.

23. Can you integrate with my existing EHR/EMR system?

Yes, we can integrate with most EHR/EMR systems to ensure seamless data transfer

24. What if my software is outdated?

We can work with your existing setup or recommend software solutions to improve efficiency.

25. Do you offer training for my staff?

Yes, we provide training for your staff to ensure smooth collaboration and system usage